Our Privacy Commitment
At Starzino Casino, your privacy is not an afterthought — it is a core part of how we operate. We are fully committed to handling your personal and financial information with care, transparency, and respect. This policy explains clearly what data we collect, why we collect it, and how we keep it safe. We encourage you to read it carefully so you understand exactly where you stand with us.
The Information We Collect
We collect personal data at several stages of your relationship with us. The type of information gathered depends on what you are doing — registering an account, completing identity verification, or processing a payment.
During Registration
When you create an account with us, we ask for basic personal details such as your name, date of birth, email address, and contact information. This allows us to set up and manage your account properly from the outset.
Identity Verification (KYC)
In line with our regulatory obligations, we may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals. This typically involves submitting:
- A valid identification document (such as a passport or driving licence)
- Proof of address (such as a recent utility bill or bank statement)
These documents are collected solely for compliance purposes — to verify your identity, confirm your age, and meet our legal obligations under anti-money laundering regulations.
Financial Data
When you deposit or withdraw funds, we collect financial information necessary to process those transactions securely. This includes data related to the payment methods you use, such as Visa, MasterCard, or bank transfer. We do not store full card details on our servers beyond what is strictly required to complete your transaction.
How We Use Your Data
We use the information we collect for specific, legitimate purposes. We do not process your data beyond what is necessary to provide our services and meet our obligations.
Core Purposes
- Account management: To create, maintain, and secure your player account.
- Transaction processing: To handle deposits and withdrawals efficiently and accurately.
- Fraud prevention: To detect and investigate suspicious activity that may indicate fraud or unauthorised access.
- Legal compliance: To fulfil our obligations under applicable laws, including anti-money laundering (AML) requirements and the conditions of our operating licence.
- Customer support: To respond to your queries and resolve any issues you raise with our team.
Marketing Communications
With your consent, we may occasionally send you information about promotions or updates relevant to your account. You are never obligated to receive these communications. If you would prefer not to, you can opt out at any time by adjusting your preferences in your account settings or by contacting our support team directly. We will always honour your choice promptly.
Data Sharing & Third Parties
We want to be completely clear on this point: we do not sell your personal data to any third party, ever. Your information is not a commodity, and we treat it accordingly.
That said, running a casino platform does require us to work with trusted partners who support our operations. In those cases, we share only the data that is strictly necessary, and only with organisations that are required to handle it responsibly. These include:
- Payment processors: To facilitate secure transactions via Visa, MasterCard, and bank transfer.
- Game and software providers: Who supply the casino games and live dealer titles available on our platform, and who may process limited technical data to deliver their services.
- Regulatory authorities: We operate under a licence issued by Curaçao eGaming. Where required by law or by our licensing conditions, we may be obligated to share relevant data with regulatory bodies.
- Fraud prevention services: Third-party tools used to identify and prevent fraudulent activity across our platform.
All third parties we work with are vetted, and any data sharing is governed by strict agreements that require them to protect your information in line with applicable standards.
Data Security & Retention
Keeping your data secure is something we take seriously at every level of our operation. We use industry-standard SSL (Secure Socket Layer) encryption to protect information transmitted between your device and our platform. Our servers are maintained in secure environments with access controls in place to limit who can reach sensitive data internally.
While no system can claim to be entirely immune to risk, we continuously review and update our security practices to address emerging threats and maintain a high standard of protection.
How Long We Keep Your Data
We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by law. As a licensed operator under Curaçao eGaming, we are subject to AML regulations that stipulate minimum data retention periods — typically several years following the closure of an account. Once the applicable retention period has passed, your data is securely deleted or anonymised. We do not hold on to information longer than we need to.
Your Privacy Rights & How to Contact Us
You have rights over your personal data, and we are committed to making them straightforward to exercise. Depending on applicable law, these include:
- The right to access the personal data we hold about you
- The right to correct any inaccurate or incomplete information
- The right to request deletion of your data, where no legal obligation requires us to retain it
- The right to object to or restrict certain types of processing
- The right to withdraw consent for marketing communications at any time
Please note that some of these rights may be limited where we are required to retain data under our regulatory and legal obligations.
Get in Touch
If you wish to exercise any of your privacy rights, raise a concern about how your data is being handled, or simply ask a question about this policy, our support team is available to help. You can reach us through the following channels:
- Live chat: Available on our website, 24 hours a day, 7 days a week
- Email: Send your privacy-related enquiry to our support team, and we will respond as promptly as possible
We aim to handle all data-related requests with care and within a reasonable timeframe. If you need assistance navigating your account settings or updating your communication preferences, do not hesitate to contact our support team at any time — we are always here to help.